Returns & Exchanges
At BAJAAO.COM, we want you to be fully satisfied with your gear; if your purchase doesn't meet your expectations, you can return it within 10 days of delivery for a replacement or refund. Our goal is to ensure every musician and audio professional finds the perfect equipment with total peace of mind.
Initiate Request
Log into your BAJAAO account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific item within the eligible window.
Quality Assessment
Once your request is submitted, our support team will review the details and may request photos or videos of the product and its original packaging.
Reverse Pickup
After approval, we will schedule a free reverse pickup from your address; please ensure the item is packed securely in its original box with all accessories included.
Refund or Replacement
Upon receiving the item at our warehouse and passing a quality check, we will process your full refund to the original payment method or dispatch your replacement gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing