Frequently Asked Questions
Your guide to shopping for musical instruments and pro audio gear.
How long does it take for my order to be delivered?
Standard shipping typically takes 3-7 business days depending on your location. High-value instruments like guitars and keyboards undergo a multi-point quality check before dispatch, which may add 24-48 hours to the processing time.
What is the return policy for musical instruments?
We offer a 10-day return policy for most products. Items must be in original condition with all packaging and accessories included. Please note that items like harmonicas, earplugs, and reeds are non-returnable due to hygiene reasons.
Are the products sold on BAJAAO genuine and warrantied?
Yes, all products sold on BAJAAO are 100% authentic and sourced directly from brands or authorized distributors. Every purchase includes a standard manufacturer's warranty, and we also offer extended BAJAAO warranty plans for extra peace of mind.
What payment methods do you accept?
We accept all major credit and debit cards, Net Banking, UPI, and popular mobile wallets. We also provide No-Cost EMI options on eligible credit cards and select financing partners for high-value purchases.
How do you ensure fragile items like guitars are not damaged during transit?
We use specialized, multi-layered heavy-duty packaging designed specifically for musical instruments. Our 'Safe Shipping' protocol includes internal padding and outer reinforcement to ensure your gear arrives in perfect playing condition.
Can I track my shipment after it has been dispatched?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also monitor your delivery status in real-time through the 'My Orders' section on our website.